Shaniqua Jones-Williams

Ship with a smile: How SendBack is giving life in the face of a graveyard for returns

Click “start return.” That’s where SendBack steps in. The new-to-Kansas City startup built technology that catches a return the moment a shopper initiates it, explained founder Shaniqua Jones-Williams. Instead of automatically shipping it back to a warehouse, SendBack pauses the process and asks what actually makes sense — a refund, a discount to keep the…

A night for knock-outs: Pipeline gala adds glitz to the hard-fought battles of entrepreneurship (Photos)

Midwest means resilience, Melissa Vincent told a black-tie crowd of entrepreneurs gathered Friday evening in the Grand Hall at Union Station, ultimately sharing the stage with not one, but two Innovator of the Year honorees. “When they get knocked down, knocked out, they get back up and they stay in the ring,” continued Vincent, CEO…